Aladastra.com with VAT: 800889622 is the e-shop for the online display and supply of products and services of the Greek company Aladastra SMP Company with headquarters at 3 Dimitras Str & Panathinaion, Marousi. Before you enter our online shop and browse our webpage, please refer to the following terms and conditions, which specifically apply to the use of the e-shop of Aladastra SMP Company found at www.Aladastra.com. Make sure you agree with the following terms and conditions, because further use and navigation of the said webpage Aladastra.com implies your express and unreserved consent to them.
Aladastra SMP Company maintains the right to unilaterally amend or renew these terms and conditions for transactions performed through its e-shop according to its needs and honest practices. Aladastra SMP Company assumes the obligation to notify users of any amendments, as well as any changes through the website of this e-shop. It is clarified that the change of terms shall not regard orders already made.
2. Supplied information & Products
Aladastra SMP Company is bound to make complete and valid information available on its webpage www.Aladastra.com with respect to essential characteristics described for every available product as required and also bound to provide accurate data on the services provided by the Aladastra SMP Company e-shop subject to any technical or typing errors having escaped its attention or accidentally arisen or due to the suspended operation of the webpage or force majeure.
3. Limited liability
Aladastra SMP Company cannot provide any guarantees about product availability, but it guarantees end consumers will be notified in time of non-availability. Aladastra SMP Company is solely liable for fraud and gross negligence in case of delay in the delivery of ordered products and for information or services provided through its website. The e-shop of Aladastra SMP Company shall not be liable for any technical problems which may be experienced by users when attempting to access the website and during their access related to the operation or compatibility of their own infrastructure with the use of the website. Moreover, Aladastra SMP Company shall not be held liable for third-party acts or omissions and, particularly, unauthorized third-party interventions to products and/or services and/or information available online.
www.Aladastra.com is the official website of Aladastra SMP Company All webpage contents posted by Aladastra SMP Company including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of Aladastra SMP Company protected under current Greek and EU legislation and international contracts. It is strictly prohibited to copy, analogically/digitally record and reproduce, distribute, transfer, download, process, resale, produce resulting work or mislead the public about the actual provider of website contents. Any reproduction, republication, download, announcement, propagation or dissemination or any other use of contents in any way or medium for trade or other purposes shall be allowed only following a prior written consent by Aladastra SMP Company or any other legal beneficiary of such copyright. Names, images, logos and trademarks representing Aladastra SMP Company and/or its e-shop and/or third parties contracted with them, as well as their products or services, are exclusive signs and trademarks of Aladastra SMP Company and/or www.Aladastra.com and/or these third parties and subject to the Greek, EU and international legislation on trademarks and industrial and intellectual property and unfair competition. In all cases, their display and appearance on www.Aladastra.com web pages should not, in any way, be considered to assign or transfer the license or right to use them.
5. User’s Obligations
The users of www.Aladastra.com web pages accept that they shall not use them or the Aladastra SMP Company e-shop to send, publish, e-mail or in any other way propagate any Contents that are illegal, harmful, threatening, offensive, disturbing, defamatory, slanderous, vulgar, indecent, libelous, in breach of another party’s privacy, show empathy or express racial, ethnic or other discrimination, or that may harm minors in any way. Such contents may not be propagated under the law or contractual or managerial relations (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or subject to confidentiality agreements). Contents in breach of a patent, trademark, trade secret, copyright or other third-party rights, including software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any software or hardware, intentionally or unintentionally in violation of the current Greek and EU legislations and provisions, contents which may harass third parties in any way and any content used to collect or save user’s personal data may not be propagated.
6. Transaction Privacy
It is understood that privacy shall be maintained. The same key principles governing standard transactions shall apply to e-commerce. All information transferred by the user/member to Aladastra SMP Company is confidential and Aladastra SMP Company has taken all necessary measures so that it is used to the extent necessary to provide services. Aladastra SMP Company shall not disclose customer or transaction data, unless you have provided a written authorization or if such is mandated by a court order or a decision by any other public authority. In case where Aladastra SMP Company uses third parties to support its systems, it shall make sure privacy is secured. You may request any data kept about you, as well as their correction in case you are able to establish the existence of an error. For your safety, you should also treat all information provided through the service as confidential and private and not proceed to their disclosure to third parties.
7. Transaction Safety
Aladastra SMP Company acknowledges the significance of Your Personal Data Protection, as well as that of your online transactions and takes all necessary measures to ensure maximum security. All information related to personal data and transactions is safe and private. The Aladastra SMP Company e-shop safety is achieved as follows: User ID is needed to identify you and your e-mail and password is used to grant you access to your personal data in absolute safety. You have the option to change your Password and E-mail whenever you wish. The only person having access to your data is you through these codes and you are solely responsible for maintain secrecy and privacy against third parties. In case of loss or leak, you should promptly notify us, otherwise the Aladastra SMP Company e-shop shall not be held liable for unauthorized use of the password. We recommend, for safety reasons, you regularly change your password and avoid using the same and easily detected codes (e.g. date of birth). Moreover, we recommend you use not only letters and numbers, but symbols as well to create a password. Payment using a visa card or PayPal is an absolutely safe payment method for our customers. Aladastra SMP Company shall never become aware of your card or account information. To pay the order, you shall be redirected to the Piraeus Bank website or PayPal website accordingly without any contact in any case with data and details of your credit/debit card. This information shall be transferred by you using encrypted connection to Piraeus Bank or PayPal through their safe transaction systems.
8. Personal Data Protection
While navigating www.Aladastra.com web pages to order products and make sure we are able to contact you and give you updates on our new products, you may be requested to share your details (name, occupation, e-mail etc.). Any personal data declared anywhere in the Aladastra.com webpages and services are solely intended to ensure the operation of the respective service and may not be used by any third parties subject to the provisions of Law 2472/97 on the protection of individuals with respect to the processing of personal data, as in force. The www.Aladastra.com e-shop shall operate under current Greek and EU legislation and safely maintain your personal data for as long as you are registered to a www.Aladastra.com service; such data shall be deleted after the trading relationship expires in any way. The personal data declared to the www.Aladastra.com e-shop shall be solely used by it or affiliated businesses to support, promote, and execute the trade relationship. The data maintained in the record may be communicated to competent judicial, police, and other administrative authorities upon their legal request and under the current statutory provisions. The client has the right to information and objection under articles 11 to 13 of Law 2472/1997 within the framework of the legislation on the privacy of telecommunications. Information requested: Personal Details: Every visitor can browse the www.Aladastra.com e-shop without providing any personal information. We shall need personal data only if you become a member and create a user account. At this stage you will only be asked for your e-mail, where you shall receive our newsletters if you agree. If you proceed to an order of products, you must also enter details about your transaction with us. Data required for every transaction include your last name, landline telephone number, address (street, town, and postal code), the shipping address and type of payment document (receipt, invoice). Optional data include your mobile telephone number (in case we need to promptly communicate with you) and occupation.
When you register on our website (www.Aladastra.com) you will be asked to provide some personal information for your convenience when shopping with us. Accepting our terms and conditions means when registering means that you accept receiving our newsletters to the email account you provided. You can unregister from our mailing list anytime. Your email account will not be used by 3rd parties. It will be kept in our database and you will only be informed about new products, special offers and style tips.
9. Product purchase
In order to make the search and order procedure easier, we have segmented our products in product categories. Every category has further filters helping you to narrow down your search as quickly and easily as possibly. Aladastra SMP Company shall make all possible efforts to provide world-class service to you. However, cases of errors may not be excluded for prices and secondary product characteristics and it cannot be ensured that there will be no suspended webpage operation or “human” errors when updating/entering product prices. For the safety and effectiveness of your purchases, we urge you, if you find that a product is available at an unusually low or high price compared to its market value, to contact the Sales Department at +30 210 300 45 69 or through the contact form available online before your proceed to an order. Once your order is registered, you shall receive an automated e-mail stating your order details. You can view the progress of your order through the e-shop under “Management”. In general, and in case where there are any pending issues with respect to your order, you will be sent a relevant e-mail. Alternatively, we shall contact you at the telephone numbers provided upon your registration or when you entered your order on our site. You are asked to make sure these e-mails reach us and to maintain them throughout our transaction. In case where you do not receive the relevant e-mails, you are obliged to notify us without delay under the general terms governing our transactions.
10. Withdrawal/ Product Return – Replacement
You have the right to return products purchased and request their replacement:
a) In all cases where Aladastra SMP Company was proven to be liable for delivery of products other or essentially different than those ordered. a) In all cases where Aladastra SMP Company was proven to be liable for delivery of products other or essentially different than those ordered.
b) In all cases of product defect.
You have the right to return the products purchased and request their replacement with another product or products up to the amount paid or with additional money if you so wish within thirty (30) days from the day you received your order.
You have the right to return the products purchases and request for refund of the price paid:
a) In all cases of product defect.
b) Within 14 days from product delivery.
Aladastra SMP Company shall be held liable for compensation in case of defect only if that has arisen due to its liability, in which case it shall not be held liable for negligence. Moreover, in all cases, the product to be replaced should be necessarily accompanied with the original sales receipt.
For all the aforesaid cases, the products to be replaced should be in the condition as received by the client, complete and damage-free and their packaging should be the one that normally accompanies the product and it should be in excellent condition together with all accompanying documents (e.g. Shipping Notice, Sales Receipt etc.). Before any return it is recommended to communicate with Aladastra SMP Company In any case, return and replacement is possible under the following conditions:
Contact Aladastra SMP Company on the same day or the following business day to state your intention. 2. In case where the product is changed within 30 days with another product(s) up to the amount of the price or with additional price or withdrawal within 14 days under Article 5(10) of Law 2251/1994, the product must not have been used. 3. The product is accompanied by all required documents demonstrating the transaction (e.g. Shipping Notice, Sales Receipt etc.).
11. Order Cancellation
An order may be cancelled in the following cases: Before the order is complete, during the online order placement, you may remove product quantities from your basket by pressing the delete button. If the online order has been completed, but the product has not yet been invoiced/sent, you may call +30 210 300 45 69 and we shall undertake the cancellation of your order. In case where your order has already been invoiced, but you have not yet received it and you wish it is cancelled, immediately contact us at +30 210 300 45 69 and give your order details. We shall immediately inform you about all your options. Once part of the order is received and you do not want the remaining order to be sent, call us at +30 210 300 45 69 or contact us through the online contact form and explain the reason why you wish the remaining order to be cancelled. We shall immediately inform you about all your options.
12. Payment methods
A. Cash on arrival
Payment upon receipt of your order at your space (cash on delivery) Repay your order by giving cash to the courier employee or Aladastra SMP Company employee upon delivery at your space. When placing an order, the purchase agreement shall be concluded once your payment is concluded.
B. Credit card
Aladastra.com e-shop cooperates with Piraeus Bank for credit card payment services. Payment using credit cards is an absolutely safe payment method for our clients. Aladastra SMP Company shall never become aware of your card or account information. To pay the order, you shall be redirected to the dedicated Piraeus Bank webpage (Redirection) without any contact in any case with data and details of your credit card. This information shall be transferred by you using encrypted connection to Piraeus Bank through the bank’s safe transaction systems. In case where you choose to pay using a credit card, you must be present to receive your order and have your credit card and ID with you. In this case, a third party is not allowed to receive the order. This also applies when you place an order on behalf of a company. In this case, the card must be corporate and it should state the name of the recipient. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.
Aladastra e-shop works with Paypal as well. Paypal payment is an absolutely safe payment method for our clients. Aladastra SMP Company shall never become aware of your account information. To pay your order, you shall be redirected to the Paypal webpage without any contact in any case with data and details of your account. In case where you choose to pay using Paypal, you must be present to receive your order and have your ID with you. In this case, a third party is not allowed to receive the order. This also applies when you place an order on behalf of a company. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.
13. Product Order/ Delivery/ Shipping Costs
Order Submission and Payment
Once you enter your order, the following message is displayed: “Thank you, your order has been successfully placed under Ref. No xxxxxxx. Please check your e-mail. You have been sent an e-mail including your order details.”
Delivery dates and times
Delivery days are from Monday to Friday between 9.00 am and 17:00 pm.
Store pickup: You have to receive the order from the store within 30 days. After a 30-day period, the order will be returned to our headquarters and you will have to arrange a new delivery by calling at +30 210 300 45 69.
14. Transaction currency
Currency translations act as a guide. All transactions are completed in Euros (€).
15. Online Dispute Resolution
According to Directive 2013/11/EK, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015, the option of online consumer dispute resolution is now available via the Alternative Dispute Resolution process throughout the European Union. If the customer has a problem with a purchase conducted through the Online Store and residing in the EU, he/she can use this site (Online Dispute Resolution) for an out of court settlement. Click here for additional information.